Refund policy

Return Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. Please review our return policy below:

Eligible Returns: We accept returns only for items that are damaged upon arrival or incorrect orders. If you receive a product that is defective or does not match your order, please contact us within 14 days of receiving your item.

Return Process:

1. Contact Us: Email our customer service team at returns@stillstandingstore.ca with your order number and a description of the issue.
2. Provide Evidence: Include photos of the damaged item or the incorrect order to expedite the return process.
3. Return Authorization: We will issue a return authorization and provide instructions for returning the item.

Conditions for Returns:

• Items must be returned in their original packaging.
• All tags and labels must be intact.
• Returns must be shipped back to us within 30 days of receiving the return authorization.

Refunds: Once we receive the returned item and verify the issue, we will process your refund to the original payment method within 7-10 business days.

Non-Returnable Items: Unfortunately, we cannot accept returns for items that have been used or opened, unless they arrived damaged or incorrect.

If you have any questions regarding our return policy, please feel free to reach out. Thank you for your understanding!